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Showing posts with label adaptive leadership. Show all posts
Showing posts with label adaptive leadership. Show all posts

Thursday, October 22, 2009

What About Adaptive Leadership?

“The reasonable man adapts himself to the world; the unreasonable man persists in trying to adapt the world to himself. Therefore, all progress depends on the unreasonable man!” - George Bernard Shaw

This week I had various inspiring mentoring sessions with several founders and leaders of technology startups in Australia and South-East Asia. As the economy is picking up, they all are leading their businesses through fast changing, hectic, but very positive times. So positive, that most of them need additional support, extra resources and extra funding to further boost their rapid growth. The local and regional market for the best resources and ideal investors is highly competitive and in my view only the best and most adaptive entrepreneurial leaders and leading entrepreneurs will win! More then ever adaptive leadership has become a key element in succeeding. So I asked them: "Are you an adaptive leader and/or entrepreneur?" To allow you to answer this question for yourself, please find below more insights and explanation about adaptive leadership.

What's adaption? Adaptation is a dynamic process of mutual influence. All creatures act on their environments, and their environments, in turn, act on them. We are all engaged in co-creation in our offices and in our families by virtue of the influences we exert on each other.

What's adaptive leadership? It is a practical leadership framework that helps individuals and organizations adapt and thrive in challenging environments. It is being able, both individually and collectively, to take on the gradual but meaningful process of adaptation. It is about diagnosing the essential from the expendable and bringing about a real challenge to the status quo. Explained in a few words; adaptive leadership is purposeful evolution in real time!

Dr. Charles Albano - who runs the US based Adaptive Leadership consulting firm - explains adaptive leadership as follows: Adaptive leadership is given to impacting the environment and it addresses a very active form of leadership, not a passive effort taken merely to adjust to circumstances as found. Biology teaches that relationships between living entities are circular and interactive. Our organizations are also living systems, being composed not just of capital goods and technology, but of people.

Organizations are capable of intelligent, purposeful collective action, actions taken to influence their environments in desired directions. We know that, like all living organisms, our organizations can learn, adapt and grow. We know that they too have life cycles of birth, growth, maturity and eventual decline.

How do adaptive systems compare to mechanical systems? It is quite a different matter to see organizations as being adaptive systems as opposed to the traditional (and ancient) way we have been conditioned to see them, namely, as Machines.

It matters a great deal whether leaders conceive of their organizations as being like machines or like living adaptive systems. It matters because it shapes the roles they and their people play. It matters because it bears directly on their ability to tap human potential. It matters because the times have changed and mechanically-based leadership and organizational practices are not adequate to the adaptive challenges being faced.

The old paradigm speaks to only the most mechanical aspects of how organizations operate, those activities that must be repeated in a standardized way. In the mechanical sphere of operations change and creativity threaten efficiency.

When an organization is led as though it were a machine, people come to be treated as parts of machines: mindless extensions of impersonal processes! When that happens, what is desperately undeveloped is commitment, creativity, innovation, flexibility and a great deal of latent potential.

What are the different dimensions? The adaptive view of organizations and leadership presents sharp contrasts along a number of dimensions, which can be best explained by comparing Mechanical (M) & Adaptive (A) views:
  • (M) Attention is focused on activities.
  • (A) Attention is focused on value-added outcomes.
  • (M) Job descriptions are long, detailed and constraining.
  • (A) Job descriptions are intentionally broad-based to allow for flexibility.
  • (M) Role expectations are narrow and rigid.
  • (A) Roles are fluid. Within limits, people are expected to substitute for one another.
  • (M) Contacts are confined and communication is channeled by higher management.
  • (A) Contacts are open and networks are encouraged to form.
  • (M) Policies are mostly oriented toward control, what people can't do.
  • (A) Policies encourage people to take a "can do" mindset to find solutions.
  • (M) The organizational structure is bureaucratic and fragmented into many departments.
  • (A) The structures are more fluid and of shorter duration. Changes in design are aimed at enhancing flexibility and responsiveness.
  • (M) Authority is based on rank, and it is expected that influence will equate with formal authority.
  • (A) Authority is accorded a place, but reliance on it is played down. Greater influence is accorded people who demonstrate ability to add value.
  • (M) Efficiency and predictability are sought and reinforced.
  • (A) Achievement, innovation and change are sought and rewarded.
  • (M) Cooperation among departments is subject to a lot of formalization and clearances. Turf guarding prevails!
  • (A) Cooperation is a highly regarded value in the organization and is far more easily gained.
  • (M) Information is kept close hold.
  • (A) Information is widely available to facilitate work accomplishment and permit more opportunities for more people to add value to operations.
  • (M) Traditional values are fostered such as unit loyalty and obedience to the effect that they stifle initiative and hamper teamwork across departments.
  • (A) Newer values such as cooperation, and responsiveness along with treating other units as internal "customers."

You can imagine how the working atmospheres differ. In the Mechanically managed and structured organization, people in one department know little of the missions and contributions of the others (and often don't realize how important it is for them to know). They look through "stovepipes" and see only their patch of blue, the view of the familiar world of their own work specialties. Since work is highly specialized and interdepartmental communication leaves much to be desired, things that need to be coordinated slip through the cracks. Problems as well as opportunities go unnoticed. Blame is placed on others. We-they conflicts develop. Teamwork is likely to be poor. Higher management sets up short-term cross-departmental committees and task forces to ameliorate matters. But since the leadership paradigm, the reward systems, and the organization's structure all proceed from the Mechanical mentality, little changes.

Things are stiff; the Mechanical organization is muscle-bound. Large organizations are highly susceptible to this. They get overrun by restrictive regulations, over-elaborated procedures and incredibly convoluted work processes. In short, they become bureaucratic. Mechanical organizations work (or worked) best in times when the operating environment was stable. Now chaos rules in many formerly predictable business environments-- mergers, acquisitions, new technology to absorb, changing demographics, de-regulation, global competition, competition from small, fluid, adaptive organizations. The days of the Mechanical organization and non-adaptive leadership are numbered.

What are the characteristics of Adaptive Leaders? Adaptive leadership reflects the actions of leaders who:
  • Think and act to exert strategic influence on their environments. They act to assure that their organizations are well positioned competitively;
  • Are proactive, foresee opportunities and put the resources in place to go after them;
  • Employ a broad-based style of leadership that enables them to be personally more flexible and adaptive;
  • Entertain diverse and divergent views when possible before making major decisions;
  • Can admit when they are wrong and alter or abandon a non-productive course of action;
  • Are astute students of their environments;
  • Can generate creative options for action;
  • Build their organization's capacities to learn, transform structure, change culture, and adapt technology;
  • Stay knowledgeable of what their stakeholders want;
  • Are willing to experiment, take risks;
  • Strive to improve their personal openness to new ideas and stay abreast by being lifelong learners;
  • Love and encourage innovation from the ranks of their organizations.

The above qualities are not new in leadership. What is new is the extraordinary pressures leaders face to assist their organizations to adapt successfully at a time when the traditional (all too comfortable) models of leadership no longer work!

So......"Are YOU an Adaptive Leader?"

To read and learn more about adaptive leadership I can recommened the book written by Ronald Heifetz and Marty Linsky: The Practice of Adaptive Leadership. It is a hands-on, practical guide containing stories, tools, diagrams, cases, and worksheets to help you develop your skills as adaptive leader, able to take people outside their comfort zones and assess and address the toughest challenges.

Make this a Positive & Adaptive Day…..unless you have other plans!

Warm regards & success,



Patrick Driessen

Wednesday, October 21, 2009

How Mentoring Can Be An Effective Business Strategy

"Mentoring is a brain to pick, an ear to listen, and a push in the right direction!" - John Crosby

By Ray B. Williams
Many small to medium sized companies have become so successful that they have been "corporatized," a term coined that describes the feeling of professionals working in those companies that makes them feel like "cogs in a wheel."

In an article the Harvard Business Review, authors Thomas J. Delong, John J. Gabarro and Robert J. Lees argue that the remedy for the corporatized phenomena is for those companies to institute a program of mentoring. While the need for mentoring was once more commonplace during good economic times, it has slowly disappeared from many organizations during the growth of the global economy and fierce competition and specifically during the recession.The mentoring relationship can serve a critical role in an employee's career, skill development; and is a key to retaining talent and a fundamental way by which the organization can shape leadership.

Workplace mentoring usually takes place between two individuals; one, the older more experience person and the other, the younger, less experienced individual. Mentors typically provide career related support which includes visibility, networking, coaching and sponsorship as well as psychosocial support by developing the protégés sense of identity, competence and effectiveness, sometimes including friendship and role modeling.

A research study conducted by professor Christina Underhill at he University of Memphis, where she examined all the research conducted on mentoring in the past 25 years showed the organization benefits from mentoring by enhanced organization attractiveness and recruitment, reduced employee turnover, increased organizational learning, and employee productivity and socialization.

The selection of a mentor is critical to the program's success. The research by DeLong, Gabarro and Lees showed that a good mentor: Is someone who is absolutely credible and whose integrity transcends any messages; tells the protégés truthful things they may not want to hear; interacts with the protégés in ways that the protégés wants to become a better person; helps the protégés feel secure enough to take risks; helps develop the protégé’s' confidence to raise above their inner doubts and fears; supports the protégé’s' attempts to set and achieve audacious but attainable goals; and present challenges and opportunities the protégés might not have seen on their own.

The Vancouver Board of Trade initiated the 'Leaders of Tomorrow' program, in which young university graduates, who want to be involved with the Board of Trade, are matched up with experienced business and professional mentors. Feedback from the both the protégés and the mentors involved in the program have indicated it has been a huge success!

Given the challenge and potential conflicts between the generations--Baby Boomers and Generation Y in particular--the promise of a beneficial and low cost initiative such as mentoring can be a smart organizational strategy!

For US based entrepreneurs, SCORE ("Counselors to America's Small Business") has thousands of volunteer mentors/counselors around the nation, ready to help entrepreneurs for FREE! Not only do they offer one-on-one mentoring, but workshops, online articles, and online help are also available. Just visit www.score.org for more info.

"One of the things I keep learning is that the secret of being happy is doing things for other people!" - Dick Gregory

For more mentoring insights, please read the blog post 'Can You Afford NOT To Invest In A Coach And Mentor?'

Warm regards & success,


Patrick

Thursday, April 30, 2009

Can You Afford NOT To Invest In A Coach And Mentor?

By Patrick Driessen & Nancy Adler

Can you afford NOT to invest in a Coach and Mentor? My guess is that if things were going absolutely wonderfully for you in your professional and personal life, you would probably not be reading this article. 

Consider the fact that almost all highly successful people have a Coach and Mentor from which to garner guidance and support in so many different ways. Below is a list of just a few of those highly valuable assets that a Coach and Mentor can offer by advicing, counseling and coaching you.

It is of immeasurable value to have someone that allows you to learn from their mistakes. We can learn one of two ways; from our own mistakes or from the mistakes of others. Having a Coach and Mentor that has been there and done that and who is willing to share their errors so they do not have to be repeated is worth the investment in a Coach and Mentor in and of itself.


The polar opposite of learning from a Coach and Mentor’s mistakes, of course, is learning from their successes. Shortening up the learning curve and learning from their expertise saves time. And time is money. Save yourself some effort by not having to reinvent the wheel.


A Coach and Mentor serves as a strong accountability partner. Like a good friend that will tell you what you need to hear which is not always what you may want to hear. Ultimately, the goal is to hold ourselves accountable. Taking responsibility for one’s own success is most important to long term achievement of our goals and aspirations.  

A Coach and Mentor is a strong leader and will let you know what their expectations are of you.

A strong Coach and Mentor assists in setting realistic and achievable goals based on your desires. At the same time, a Coach and Mentor will build on existing strengths, unwrap hidden potential and ask that you stretch to reach your full potential! Stretching and changing can cause some short term pain and your Coach and Mentor will be the first to let you know that. The expression no pain, no gain certainly applies here.

It is a valuable asset to have someone in your corner to share your vision and validate your goals. There is value also in having a Coach and Mentor by your side to offer another way of looking at things. Another point of view can be valuable to remove one from their entrenched thinking. 

Coaching Issues
Most people turn to their coach for help on time management as well as career guidance and business advice. To a lesser but still significant extent, they seek coaching on relationships, family, wellness and spirituality. Coaching clients, who could select as many choices as were applicable, said they work with their coach on the following issues:
  • Time management: 80%
  • Career: 74%
  • Business: 73%
  • Relationships/Family: 58%
  • Physical/Wellness: 52%
  • Spiritual: 51%
  • Personal: 45%
  • Goal-setting: 40%
  • Financial: 38%
  • Creativity: 11%
  • Other: 10%.
Your Investment
The best investment anyone can ever make is an investment in oneself! Ultimately, the investment decision is yours alone to make!
Your Return on Investment
The positive return on investment are the results of working with a coach and mentor. In various research reports 98.5% of coaching clients said their investment in a coach was well worth the money! In another study conducted by MetrixGlobal, the Return on Investment of coaching was calculated to exceed 500%!


The outcomes that coaching clients most often attribute to their coaching are a higher level of self-awareness and self-confidence, a more balanced life, smarter goal-setting and lower stress levels. Clients reported experiencing the following outcomes as a result of working with a coach:
  • Self-awareness: 67%
  • Setting better goals: 62%
  • More balanced life: 60%
  • Lower stress levels: 57%
  • Self-discovery: 53%
  • Self-confidence: 52%
  • Improvement in quality of life: 43%
  • Enhanced communication skills: 39%
  • Project completion: 35%
  • Health or fitness improvement: 34%
  • Better relationship w/ boss, co-workers: 33%
  • Better family relationship(s): 33%
  • Increased energy: 31%
  • More fun: 31%
  • More income: 25%
  • Stopped a bad habit: 25%
  • Change in career: 24%
  • More free time: 22%
  • Increased profitability of business: 17%
  • Other: 15%
  • Started new business: 13%
  • Empowered employees: 11%
  • Business turn around: 9%
  • Change in residential location: 5%.
Business Return on Investment
In business applications, the following benefits were recorded in a study conducted by Manchester Inc.

Tangible Business Impacts (frequency of impacts reported by executives):
  • Increased productivity: 53%
  • Increased quality: 48%
  • Improved organizational strength: 48%
  • Improved customer service: 39%
  • Reduced complaints: 34%
  • Own retention: 32%
  • Cost reductions: 23%
  • Increased bottom line profitability: 22%
  • Increased top line revenue: 14%
  • Reduced turnover: 12%
  • Other business: 7%.
Intangible Business Impacts (frequency of impacts reported by executives):
  • Improved relationships with direct reports: 77%
  • Improved relationships with stakeholders: 71%
  • Improved teamwork: 67%
  • Improved relationships with peers: 63%
  • Improved job satisfaction: 61%
  • Reduced conflicts: 52%
  • Increased organizational commitment: 44%
  • Improved relationships with clients: 37%
  • Other intangibles: 31%.

How to Find a Coach: To help you find a certified and experienced business, leadership or life coach, please check the International Coach Federation website, the Results website or the CoachU website.

Make this a Positive & Fruitful day....unless you have other plans!

Thanks, warm regards & success,

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